YOU HAVE 30 DAYS TO THINK IT OVER! Hello there! At Natasha Mode, it's all about your satisfaction. We understand that sometimes things don't turn out the way you hoped, and that's perfectly fine. If you want to make a return, please read on:

HOW DO YOU MAKE A RETURN? Got something you don't like? If it's still unworn and in its original condition and packaging, you can send it back within 30 days of receipt. Send us an email at info@natashamode.com, and we'll let you know where to send it. Just a small note: you will have to pay the return costs.

We're pretty quick here, so we process your return within 24 hours of receiving it. Questions? Send us an email or use our contact page.

Once we have received and processed your return, we'll send you an email to let you know that your refund is on its way. The amount will be refunded using the same method you used to pay, but please note that it can take up to 10 days to appear, depending on your bank or card.

WANT TO EXCHANGE? Changed your mind? If you want an exchange, we're here for you. Send an email to info@natashamode.com with your order number, and we'll arrange it for you.

NEED HELP? Questions? Let us know. Send an email to info@natashamode.com and include your order number for the fastest help.

RECEIVED A DEFECTIVE ITEM? Oops... if something is wrong with your order upon arrival, let us know immediately on the day it is delivered. Use our contact page or send an email to info@natashamode.com with your order details and a few photos of the issue. We'll get right on it.

MISSING DELIVERY? If your order has taken a detour, let us know at info@natashamode.com. Keep in mind that it may sometimes take longer, so wait 20 days before we can consider it missing. After that, we'll sort it out for you.

ORDER CANCELLATION? Cancelling orders must be done within 24 hours of the ordering moment. After this time, we unfortunately cannot process a cancellation.

Having second thoughts, but it's been more than 24 hours? Then you can always decide to send it back after receiving it and you'll get a full refund. For more information on returning, read the section above.

See you soon!

Natasha Mode